With the digitization of information, most expertise is now available online with search engines such as Google. Therefore, experts for hire for certified occupations such as law, medicine, and accounting are likely to be automated and commodified. As a result, one has to transition from an expert for hire to a trusted advisor. This course, taught by Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, is based on interviews with more than 30 CEOs and chairmans of very large enterprises with the goal of identifying attributes of a trusted advisor. We highlight 7 specific attributes of great advisors including integrity, empathy, selfless independence, and big picture thinking. The best trusted advisors are those who have experienced adversity in their own lives.
Este curso forma parte de Programa especializado: Customer Centricity with Professor Jagdish Sheth
Ofrecido Por


Acerca de este Curso
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Nivel principiante
At least three to five years of work experience and graduate degrees in business and psychology is recommended.
Aprox. 7 horas para completar
Inglés (English)
¿Podría tu empresa beneficiarse de la capacitación de los empleados en las habilidades más demandadas?
Prueba Coursera para negociosHabilidades que obtendrás
- 4. Understand the importance of selfless independence
- 3. Learn why not all experts are capable of becoming trusted advisors
- 2. Understand how a professional relationship is enhanced by a personal client relationship
- 1. Understand how to be a deep generalist
- 5. Understand why listening rather than telling is ultimately what matters for becoming a trusted advisor.
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Nivel principiante
At least three to five years of work experience and graduate degrees in business and psychology is recommended.
Aprox. 7 horas para completar
Inglés (English)
¿Podría tu empresa beneficiarse de la capacitación de los empleados en las habilidades más demandadas?
Prueba Coursera para negociosOfrecido por
Programa - Qué aprenderás en este curso
3 horas para completar
How to Become a Trusted Advisor
3 horas para completar
20 videos (Total 63 minutos), 4 lecturas, 2 cuestionarios
4 horas para completar
How Companies Gain Competitive Advantage Through Customer Loyalty
4 horas para completar
18 videos (Total 69 minutos), 1 lectura, 3 cuestionarios
Acerca de Programa especializado: Customer Centricity with Professor Jagdish Sheth

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