Este curso forma parte de Programa especializado: Human Resource Management: HR for People Managers

4.7
estrellas
2,341 calificaciones

96 %

Larry Bourgerie

58.809 ya inscrito

Ofrecido Por

Programa especializado: Human Resource Management: HR for People ManagersUniversidad de Minnesota

Acerca de este Curso

91.112 vistas recientes

Once you have hired good employees, the next step that successful people managers take is to develop the full potential of their employees.  Performance management is a process that helps managers achieve the goal of getting the best from their employees. 
In this third course in the Human Resources for People Managers specialization,  we will discuss the skills and key processes you will need to develop your employees to attain department and organizational goals.  These skills will include setting clear expectations, providing positive and corrective feedback, and delivering an effective performance appraisal.

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Curso 3 de 5 en

Programa especializado: Human Resource Management: HR for People Managers

Aprox. 15 horas para completar

Inglés (English)

¿Podría tu empresa beneficiarse de la capacitación de los empleados en las habilidades más demandadas?

Prueba Coursera para negocios

Habilidades que obtendrás

Performance Appraisal
Human Resources (HR)
Performance Management
Organizational Culture

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.

Certificado para compartir

Obtén un certificado al finalizar

100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.

Curso 3 de 5 en

Programa especializado: Human Resource Management: HR for People Managers

Aprox. 15 horas para completar

Inglés (English)

¿Podría tu empresa beneficiarse de la capacitación de los empleados en las habilidades más demandadas?

Prueba Coursera para negocios

Instructor

Calificación del instructor

4,69/5 (448 calificaciones)

Larry Bourgerie

Senior Lecturer

Carlson School of Management, Department of Work and Organizations

64.421 alumnos

2 cursos

Ofrecido por

Universidad de Minnesota

The University of Minnesota is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

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Programa - Qué aprenderás en este curso

Calificación del contenido96%(8,500 calificaciones)

Semana

Semana 1

3 horas para completar

GETTING STARTED - DEVELOPING PERFORMANCE MANAGEMENT SYSTEMS

In this module, you will begin your journey into learning about managing employee performance for your organization. We will cover performance management fundamentals and discuss ways to be more strategic in implementing better performance management in your organization. Two key elements that will be useful to people managers in this module are the difference between performance appraisals and performance management and recognizing how performance management can affect your organization.

3 horas para completar

11 videos (Total 76 minutos)

11 videos

1.1.1 Developing People (Course Introduction)9m

1.1.2 About Larry Bourgerie3m

1.1.3 Linking Performance Management to Financial Outcomes (ROI)5m

1.1.4 Culture and Performance Management - A Global Perspective3m

1.2.1 Performance Management and Performance Review; Aren't They the Same Thing?4m

1.2.2 Purposes and Design Elements of Effective Performance Management9m

1.2.3 The Impact of Effective Performance Management Both Internally and Externally7m

1.3.1 Strategic Performance Management Model7m

1.3.2 Perils of Poorly Implemented Performance Management5m

1.3.3 Role of Training in Performance Management Strategy6m

1.3.4 Performance Management's Link to Strategy13m

4 ejercicios de práctica

Managing Employee Performance Overview30m

Performance Management Fundamentals30m

Strategy and Performance Management30m

Developing Performance Management Systems30m

Semana

Semana 2

4 horas para completar

IMPLEMENTING PERFORMANCE MANAGEMENT SYSTEMS

In this module we will begin to put structure around performance management. We will discuss the difference between results and behavior and how to describe and identify performance objectives and standards. You will also learn how to identify employee skills and how you can use this to develop performance standards. Finally, you will learn about three ways to measure results and behaviors and the different benefits and limitations each approach offers.

4 horas para completar

12 videos (Total 78 minutos)

12 videos

2.1.1 Behavior and Results: Aren't They Both Performance?6m

2.1.2 "Calculating" Performance8m

2.1.3 The Importance of Defining Performance5m

2.2.1 Traits, Behaviors, Results - What Is Important?7m

2.2.2 Performance-Task Skills vs Transferable Skills4m

2.2.3 Characteristics of Effective Performance Objectives13m

2.2.4 Developing Performance Standards6m

2.3.1 Are There Options When I am Measuring Performance6m

2.3.2 Why Use the Comparative Methods Approach?5m

2.3.3 Why Use the Absolute Methods Approach?3m

2.3.4 Why Use the Results Methods Approach?4m

2.3.5 Combo Method: Menu vs. Buffet5m

3 ejercicios de práctica

Defining Performance30m

Measuring Performance and Developing Objectives30m

Measuring Results and Behavior30m

Semana

Semana 3

4 horas para completar

TOOLS FOR EFFECTIVE PERFORMANCE MANAGEMENT

In this module, you will learn the fundamentals of performance reviews. You will learn the steps for conducting an effective performance review, timing and frequency, and how to create individual development plans for your employees. Another key element in this module is feedback; You will learn the components of effective feedback, the advantages and disadvantages of multirater feedback, and why giving feedback is so important. Finally, you'll learn ways to avoid rater bias and elements for best practice in performance reviews.

4 horas para completar

13 videos (Total 99 minutos), 2 lecturas, 4 cuestionarios

13 videos

3.1.1 Benefits and Purposes of Performance Reviews10m

3.1.2 Steps in Conducting an Effective Review15m

3.1.3 Components of a Review Form2m

3.1.4 Timing and Frequency of Reviews5m

3.1.5 Developing an Individual Development Plan4m

3.2.1 Components of Effective Feedback13m

3.2.2 What is Multi Rater Feedback?6m

3.2.3 Pros and Cons of Multirater Feedback8m

3.2.4 Costs of not Giving Feedback8m

3.3.1 Identifying Types of General Rating Errors7m

3.3.2 Rating Errors and Practical Impact5m

3.3.3 Training to Minimize Manager Bias In the Rating Process4m

3.3.4 Best Practices to Minimize Legal Exposure4m

2 lecturas

Performance Review TED Talk10m

NY Times Article on Giving Effective Feedback10m

4 ejercicios de práctica

Effective Reviews30m

Effective Feedback30m

Preventing Rater Bias30m

Tools for Effective Performance Management30m

Semana

Semana 4

4 horas para completar

CREATING A POSITIVE PERFORMANCE CULTURE

You are now ready to bring things full circle. In this module you will learn how to create a positive performance culture in you organization. You will learn the fundamentals of creating civility in your organizational cultures, as well as ways to identify and correct incivility, which can weaken your organization's performance. Finally, you will learn about building a culture that focuses on values and strengths. A culture that creates and reinforces positive norms and values is a culture that helps your organization grow. It is important to "walk the talk" and model the behaviors of positive performance culture.

4 horas para completar

11 videos (Total 87 minutos)

11 videos

4.1.1 Role of Culture in Performance Management4m

4.1.2 What is Culture?6m

4.1.3 Fundamentals of Civility -The 3 R's6m

4.2.1 What is a Culture of Incivility?7m

4.2.2 Impact of Culture Incivility (Individuals & Teams)8m

4.2.3 Hard and Soft Costs of Incivility on Organizations7m

4.2.4 Culture's Impact on Performance Management6m

4.3.1 Building on Your Values and Strengths8m

4.3.2 Creating and Reinforcing Performance Norms and Values9m

4.3.3 Linking Cultural Norms and Behavior into HR and Performance Management Practices11m

4.3.4."Walk the Talk": Model the Behavior Where You Are11m

4 ejercicios de práctica

Role of Culture in the Organization30m

The High Cost of Incivility30m

Creating and Maintaining a Performance Management Culture30m

Creating a Positive Performance Culture30m

Reseñas

4.7

573 reseña

5 stars
79,66 %
4 stars
15,80 %
3 stars
3,16 %
2 stars
0,72 %
1 star
0,64 %

Principales reseñas sobre MANAGING EMPLOYEE PERFORMANCE

por CT14 de mar. de 2017

Overall, good information that is very helpful for making the transition into the HR field. I wish the lecturer didn't trip over his own words all the time - it made it hard to listen to the video's.

por BO30 de jun. de 2018

Another great course. This course explains and delivers the benefits of having clear goals and objectives that outline who, what, and when of the employee and reduces any surprises to expectations!

por PC6 de ene. de 2020

Professor Larry Bourgerie is excellent and his notes and style of teaching are exceptional. I believe you can read those notes like a storybook and come out tops. Absolutely loved it.

por JD19 de mar. de 2021

This course war quite fulfilling. I learned so much helpful information that will not only help with refining my own skills but helping with the overall advancement or practices at my organization.

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Acerca de Programa especializado: Human Resource Management: HR for People Managers

Do you have people reporting to you that need managing? Or perhaps you want to consider a career in human resources? Or freshen up your HR knowledge?

This specialization provides a robust introduction to the key principles, policies, and practices of human resource management. The specialization begins with a foundational course that considers alternative approaches to managing human resources, provides a background to the U.S. legal context in which employees are hired, fired, rewarded, and managed, and outlines the different reasons that people are motivated to work. The remaining three courses tackle three core areas that all managers should understand: hiring employees, evaluating their performance, and rewarding them. Throughout the courses, an accessible, scientific approach is embraced such that best practices and practical tips are informed by research, but presented in accessible, applied ways. Upon completing the specialization, learners will have a deeper understanding of what works in the workplace, including a toolkit of best practices for hiring, managing, and rewarding employees. The specialization will be valuable for managers and entrepreneurs taking on these responsibilities as well as anyone else interested in the fundamental principles of human resource management. The Capstone Project will provide an opportunity to apply this knowledge to a real situation, including your own organization or work unit if desired.

Human Resource Management: HR for People Managers

Preguntas Frecuentes

¿Cuándo podré acceder a las lecciones y tareas?
El acceso a las clases y las asignaciones depende del tipo de inscripción que tengas. Si tomas un curso en modo de oyente, verás la mayoría de los materiales del curso en forma gratuita. Para acceder a asignaciones calificadas y obtener un certificado, deberás comprar la experiencia de Certificado, ya sea durante o después de participar como oyente. Si no ves la opción de oyente:
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Es posible que el curso ofrezca la opción 'Curso completo, sin certificado'. Esta opción te permite ver todos los materiales del curso, enviar las evaluaciones requeridas y obtener una calificación final. También significa que no podrás comprar una experiencia de Certificado.
¿Qué recibiré si me suscribo a este Programa especializado?
Cuando te inscribes en un curso, obtienes acceso a todos los cursos que forman parte del Programa especializado y te darán un Certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.
¿Hay ayuda económica disponible?
Sí. En ciertos programas de aprendizaje, puedes postularte para recibir ayuda económica o una beca en caso de no poder costear los gastos de la tarifa de inscripción. Si hay ayuda económica o becas disponibles para tu selección de programa de aprendizaje, verás un enlace para postularte en la página de descripción.

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Managing Employee Performance

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