Este curso forma parte de Programa especializado: Healthcare IT Support

4.7
estrellas
458 calificaciones

Ashwini S. Davison, M.D. +1 instructores más

11.033 ya inscrito

Ofrecido Por

Programa especializado: Healthcare IT SupportUniversidad Johns Hopkins

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This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!

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Curso 1 de 4 en

Programa especializado: Healthcare IT Support

Nivel principiante

Aprox. 2 horas para completar

Inglés (English)

¿Podría tu empresa beneficiarse de la capacitación de los empleados en las habilidades más demandadas?

Prueba Coursera para negocios

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.

Certificado para compartir

Obtén un certificado al finalizar

100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.

Laboratorios de Coursera

Incluye proyectos de aprendizaje prácticos.

Obtén más información sobre los laboratorios de Coursera

Curso 1 de 4 en

Programa especializado: Healthcare IT Support

Nivel principiante

Aprox. 2 horas para completar

Inglés (English)

¿Podría tu empresa beneficiarse de la capacitación de los empleados en las habilidades más demandadas?

Prueba Coursera para negocios

Instructores

Calificación del instructor

4,59/5 (198 calificaciones)

Ashwini S. Davison, M.D.

Director of Strategy and Transformation

Informatics Education

24.356 alumnos

5 cursos

Jessica M. Roosth

Project Leader

Information Technology

11.033 alumnos

1 curso

Ofrecido por

Universidad Johns Hopkins

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Programa - Qué aprenderás en este curso

Semana1

Semana 1

1 hora para completar

Why Health IT?

This first module is designed to pique your interest about the exciting world of Health Information Technology, or HIT. Over the past decade, technology has had a tremendous impact on the way healthcare is delivered. As the work of clinicians, hospitals, and health systems has been re-imagined, the need for IT Support Specialists has grown. As you learn about what’s unique when working in Health IT (HIT) and what some common roles are, you’ll even see some examples of what a day-in-the life of an IT support specialist in healthcare looks like. You'll watch a help desk agent field a call from a very frustrated surgeon and through empathy and clear communication, helps to resolve the matter. During this module, you’ll be introduced to Johns Hopkins employees who are passionate about the critical role they play every day. They’ll share stories of inspiration and words of advice on how you can get your foot in the door as a Health IT support specialist. What are some examples of difficult calls they’ve handled? What are some of their proudest moments on the job? What are the most common IT issues they've helped troubleshoot? What kinds of tickets will you be helping to close someday? Get started to hear the answers to these questions and many more!

1 hora para completar

7 videos (Total 39 minutos)

7 videos

Welcome to the Course2mWhy This is an Exciting Time to be in Health IT4mStories of Inspiration: Meet Liz3mWhat’s Unique About Working in Health IT: Complexity & Volume of Tickets8mWhat’s Unique About Working in Health IT: Privacy, Patients, Populations 6mMethods for Getting Health IT Support6mBehind the Scenes: Help Desk Staff Assisting a Busy Surgeon 6m

1 ejercicio de práctica

Module 1 Practice Quiz10m

Semana2

Semana 2

1 hora para completar

Roles for Health IT Support Staff

There are a variety of IT support roles that are important for keeping a hospital or health system running. In this module, you’ll learn about the kind of work that’s involved in this important and growing field. You’ll hear about what it means to be a high reliability organization and the kinds of leadership and communication skills you need to have to work in this space. You’ll get to see behind-the-scenes footage in the hospital where an IT support staff member helps a patient with their request. In another scene, you’ll see an IT support team member calmly troubleshoot an error message that a nervous employee is receiving. One of the unique aspects of healthcare compared to other fields is that there are so many clinical terms and topics that might be new to you. We want you to slowly gain exposure to the language used in hospitals as well as familiarity with terms such as chest x-rays, CT scans, second opinions, HIPAA, patient portals. Continue along to gain a better understanding of what’s involved in being an end-user computer support specialist, a help desk agent, or a healthcare IT analyst. No matter what step you take next in your career journey, just know that the rapidly growing field of health IT support has a place for you!

1 hora para completar

6 videos (Total 35 minutos)

Reseñas

4.7

107 reseña

5 stars
81,37 %
4 stars
12,63 %
3 stars
4,06 %
2 stars
0,42 %
1 star
1,49 %

Principales reseñas sobre THE CRITICAL ROLE OF IT SUPPORT STAFF IN HEALTHCARE

por AD31 de oct. de 2022

I thought it was informative and presented the information in a way that was easy to digest.

por JM6 de sep. de 2021

It is imperative to know everything from basics and this course is an example of it. Thank you.

por LA19 de sep. de 2022

This is a great basic overview of the process involved in a healthcare IT support system.

por JE8 de dic. de 2020

I have learned a lot in this course and am very excited to move up to the next one.

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Acerca de Programa especializado: Healthcare IT Support

Are you looking to get your foot in the door as a Healthcare IT Support specialist? Do you want to solve technical problems for healthcare professionals and health system employees? Have you always wanted to enter an in-demand field in Health Information Technology? The courses in this specialization are designed to pique your interest regarding the ever-evolving field of IT support in healthcare. In order to help physicians, nurses, pharmacists, and a wide range of other allied health professionals and non-clinical staff, you need to be familiar with the basic language of healthcare. Through this 4-course specialization, we’ll take you on a whirlwind tour of what it means to play a critical role in maintaining the ongoing operations of a hospital, health system, clinic or other healthcare setting. You’ll be introduced to the basics of health IT fundamentals, the different technologies relevant to healthcare, and important aspects of data security, privacy and compliance. You’ll have an opportunity to hear stories of inspiration from health IT staff who once were in your shoes. Go behind-the-scenes at a large hospital to learn about the many ways in which IT support staff play a role in helping patients, providers and the population. You’ll even receive tips on job interviews and advice on how to succeed on this career path.

Preguntas Frecuentes

¿Cuándo podré acceder a las lecciones y tareas?
El acceso a las clases y las asignaciones depende del tipo de inscripción que tengas. Si tomas un curso en modo de oyente, verás la mayoría de los materiales del curso en forma gratuita. Para acceder a asignaciones calificadas y obtener un certificado, deberás comprar la experiencia de Certificado, ya sea durante o después de participar como oyente. Si no ves la opción de oyente:
es posible que el curso no ofrezca la opción de participar como oyente. En cambio, puedes intentar con una Prueba gratis o postularte para recibir ayuda económica.
Es posible que el curso ofrezca la opción 'Curso completo, sin certificado'. Esta opción te permite ver todos los materiales del curso, enviar las evaluaciones requeridas y obtener una calificación final. También significa que no podrás comprar una experiencia de Certificado.
¿Qué recibiré si me suscribo a este Programa especializado?
Cuando te inscribes en un curso, obtienes acceso a todos los cursos que forman parte del Programa especializado y te darán un Certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.
¿Cuál es la política de reembolsos?
Si estás suscrito, obtienes una prueba gratis de 7 días, que podrás cancelar cuando desees sin ningún tipo de penalidad. Una vez transcurrido ese tiempo, no realizamos reembolsos. No obstante, puedes cancelar tu suscripción cuando quieras. Consulta nuestra política completa de reembolsos.

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The Critical Role of IT Support Staff in Healthcare

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