Este curso forma parte de Programa especializado: Professional IQ: Preventing and Solving Problems at Work

4.9
estrellas
30 calificaciones

C. K. Gunsalus

4839 ya inscrito

Ofrecido Por

Programa especializado: Professional IQ: Preventing and Solving Problems at WorkUniversidad de Illinois en Urbana-Champaign

Acerca de este Curso

You've thought about who you are and how you want your career to be. You have some soft skills to deal with situations that could cause problems. What about the team around you? How do you build functional and constructive professional relationships? How can you add value? What do employers look for when they are promoting?
Skill-building in this course will include asking questions, listening, developing likeability (you’d better be stellar if you’re difficult), identifying cognitive bias, apologizing, receiving apologies, and the basics of whistleblowing. After this course, you will be able to:

- assess your own listening and reactions and retune them in advance or on the spot for a more constructive outcome
- add value at work by keeping situations easy instead of difficult
- manage your own approach
- be prepared when things go wrong

The prerequisite for this course is Course One of the Specialization "Professional IQ:  Preventing and Solving Problems at Work".

Fechas límite flexibles

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100 % en línea

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Curso 2 de 4 en

Programa especializado: Professional IQ: Preventing and Solving Problems at Work

Nivel principiante

Aprox. 23 horas para completar

Inglés (English)

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.

Certificado para compartir

Obtén un certificado al finalizar

100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.

Curso 2 de 4 en

Programa especializado: Professional IQ: Preventing and Solving Problems at Work

Nivel principiante

Aprox. 23 horas para completar

Inglés (English)

Instructor

Calificación del instructor

5/5 (5 calificaciones)

C. K. Gunsalus

Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

16.543 alumnos

4 cursos

Ofrecido por

Universidad de Illinois en Urbana-Champaign

Programa - Qué aprenderás en este curso

Semana

Semana 1

2 horas para completar

Course Orientation

2 horas para completar

1 video (Total 4 minutos), 5 lecturas, 1 cuestionario

5 horas para completar

Week 1: Being Valued at Work

5 horas para completar

19 videos (Total 88 minutos), 2 lecturas, 6 cuestionarios

19 videos

1.0.1: 2MC: Brand Manager2m

1.1.1 Being Valued at Work2m

1.2.1: 2MC: Kidney Donation3m

1.3.1 First: Listen2m

1.3.2 2MC: Meredith's Mother-in-Law2m

1.3.3 How Are You Listening?6m

1.3.4 Listen to Learn7m

1.3.5 What Happened Next? Meredith’s Mother-in-Law3m

1.4.1 Second: Ask Questions2m

1.4.2 2MC: Signing Strangers' Names is the Process2m

1.4.3 Formulating Questions8m

1.4.4 Reciprocity: Questions Shape Answers7m

1.4.5 How and What You Ask Affects the Outcome5m

1.5.1: Achieving and Sustaining Rapport1m

1.5.2: 2MC: Personal Services1m

1.5.3: Establishing Rapport7m

1.5.4: Paraphrasing9m

1.5.5: What Happened Next? Personal Services6m

1.6.1: What Happened Next? Kidney Donation6m

2 lecturas

Week 1 Overview10m

Week 1 Readings and References10m

5 ejercicios de práctica

Lesson 1-3 Practice Quiz30m

Lesson 1-4 Practice Quiz30m

Lesson 1-5 Practice Quiz30m

Lesson 1-6 Practice Quiz30m

Week 1 Quiz30m

Semana

Semana 2

6 horas para completar

Week 2: Likability Matters

6 horas para completar

18 videos (Total 83 minutos), 4 lecturas, 6 cuestionarios

18 videos

2.1.1 Overview: Likeability Matters1m

2.2.1: 2MC: Whose Money Is It?2m

2.3.1: Approach Matters2m

2.3.2: 2MC: That Parking Space2m

2.3.3: Creating Energy7m

2.3.4: De-energizers: The Costs7m

2.3.5: Your Energy and Approach8m

2.4.1: Aligning with Others53s

2.4.2: 2MC: Recommend a Friend1m

2.4.3: The And Stance: How and Why7m

2.4.4: But … Objections to The And Stance7m

2.4.5: Experts on The And Stance6m

2.5.1: High-Road Go-To Solutions1m

2.5.2: 2MC: Charging for Work Before Authorization1m

2.5.3: Find Common Ground9m

2.5.4: Get It In Writing5m

2.5.5: What Happened Next? Charging for Work Before Authorization2m

2.6.1: What Happened Next? Whose Money Is It?7m

4 lecturas

Week 2 Overview10m

Week 2 Resources and References10m

Summary of What Creates Energy in Organizations?10m

Summary of Rudeness in the workplace isn't just unpleasant: It's also contagious10m

5 ejercicios de práctica

Lesson 2-3 Practice Quiz30m

Lesson 2-4 Practice Quiz30m

Lesson 2-5 Practice Quiz30m

Lesson 2-6 Practice Quiz30m

Week 2 Quiz30m

Semana

Semana 3

5 horas para completar

Week 3: Cognitive Biases and Errors at Work

5 horas para completar

19 videos (Total 73 minutos), 3 lecturas, 6 cuestionarios

19 videos

3.1.1: We're Not as Rational as We Think We Are1m

3.2.1: 2MC: Commission Sales2m

3.3.1: It's Not All About You1m

3.3.2: 2MC: Face Embarrassment1m

3.3.3: Overconfidence and Egocentrism8m

3.3.4: Confirmation Bias and Motivated Blindness6m

3.3.5 What Happened Next? Face Embarrassment7m

3.4.1: There are More Cognitive Biases?59s

3.4.2: 2MC: Chen Becomes Uncomfortable at Work1m

3.4.3: Stop Digging: Pursuit of Sunk Costs5m

3.4.4: Sinister Attribution Bias6m

3.4.5: Chen's Situation, First Pass3m

3.5.1: Prevention and Recovery: Framing and Reframing1m

3.5.2: 2MC: Chen Uncomfortable at Work, Continued58s

3.5.3: Framing7m

3.5.4: Framing in Chen’s Situation4m

3.5.5: Using Reframing as a Tool for Chen6m

3.5.6: What Happened Next? Chen Uncomfortable at Work2m

3.6.1: What Happened Next? Commission Sales4m

3 lecturas

Week 3 Overview10m

Week 3 Resources and References10m

Summary of Measurement of Social-Evaluative Anxiety10m

5 ejercicios de práctica

Lesson 3-3 Practice Quiz30m

Lesson 3-4 Practice Quiz30m

Lesson 3-5 Practice Quiz30m

Lesson 3-6 Practice Quiz30m

Week 3 Quiz30m

Semana

Semana 4

5 horas para completar

Week 4: When Things Go Wrong

5 horas para completar

19 videos (Total 78 minutos), 2 lecturas, 5 cuestionarios

19 videos

4.1.1: When Things Go Wrong1m

4.2.1: 2MC: Speak Up or Keep Quiet1m

4.3.1: Identifying Problems1m

4.3.2: 2MC: Leaving Off a Data Point1m

4.3.3: Mindset6m

4.3.4: Are You Sure You Have a Problem?7m

4.3.5: What Happened Next? Leaving Off a Data Point5m

4.4.1: When You Are in the Wrong: Professional Apologies1m

4.4.2: 2MC: You Messed Up1m

4.4.3: The Four Rs of Apologizing: Remorse and Responsibility5m

4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense5m

4.4.5: What Happened Next? You Messed Up2m

4.5.1: Having Disputes Professionally1m

4.5.2: 2MC: Just Don't Hire Anyone Over 40...1m

4.5.3: Having Disputes Professionally: Rules One and Two6m

4.5.4: Having Disputes Professionally: Rules Three, Four, and Five7m

4.5.5: Review - and What Happened Next? Hire No One Over 407m

4.6.1: What Happened Next? Speak Up or Keep Quiet4m

4.7.1: Bringing it All Together7m

2 lecturas

Week 4 Overview10m

Week 4 Resources and References10m

4 ejercicios de práctica

Lesson 4-3 Practice Quiz30m

Lesson 4-4 Practice Quiz30m

Lesson 4-5 Practice Quiz30m

Week 4 Quiz30m

Reseñas

4.9

10 reseña

5 stars
93,33 %
4 stars
6,66 %

Principales reseñas sobre SHAPING YOUR PROFESSIONAL BRAND

por DD2 de oct. de 2018

great. minor complaint that the cut scene music is annoying and jarring, especially at the end with the Univ. of ILL logo slapping on the metal sounds.

por AB7 de mar. de 2017

It's one of the best courses on this topic! Very well structured and interesting with concrete steps and recommendations.

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Acerca de Programa especializado: Professional IQ: Preventing and Solving Problems at Work

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves.

This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course.

Professional IQ: Preventing and Solving Problems at Work

Preguntas Frecuentes

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Es posible que el curso ofrezca la opción 'Curso completo, sin certificado'. Esta opción te permite ver todos los materiales del curso, enviar las evaluaciones requeridas y obtener una calificación final. También significa que no podrás comprar una experiencia de Certificado.
¿Qué recibiré si me suscribo a este Programa especializado?
Cuando te inscribes en un curso, obtienes acceso a todos los cursos que forman parte del Programa especializado y te darán un Certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.
¿Hay ayuda económica disponible?
Sí. En ciertos programas de aprendizaje, puedes postularte para recibir ayuda económica o una beca en caso de no poder costear los gastos de la tarifa de inscripción. Si hay ayuda económica o becas disponibles para tu selección de programa de aprendizaje, verás un enlace para postularte en la página de descripción.

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Shaping Your Professional Brand

Acerca de este Curso