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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
960 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

HS

Sep 3, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.

TP

Dec 19, 2023

This course is very valuable to start with Salesforce. It also provides the foundational of sales like procedures in sales, some terms. Believe me, you should choose this course for your next career.

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51 - 75 of 224 Reviews for Sales and CRM Overview

By umme j u

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Oct 17, 2021

This course has greatly aided me in learning Salesforce on the job. Thank you so much!

By Liliana P

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Apr 25, 2022

Great, fun and very interesting! I really recomended to anyone, its a great start!!

By Rohit T

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Jul 21, 2023

Best thing to do, Best course material provided by coursera.

Thanks Coursera team

By 張啟慧

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Jul 9, 2021

Basic and useful knowledges of Salesforce. Can't wait for the advanced courses.

By Jacinda Q

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Jul 15, 2021

very easy to follow along. I wish my college modules followed a similar format

By Raphael A

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Sep 27, 2022

A brilliantly crafted course inspired by God, for I cannot get enough of it,

By Libuseng M

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Jun 20, 2022

Amazing course and very detailed. I loved the trailhead part to be hands-on

By Kemi O

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Oct 16, 2023

Great course to take if you want the best knowledge in attending to clients

By Seth P A K

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Sep 13, 2022

Just impressed! I'm confident I will yield good opportunities out of this.

By Santiago P I

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Dec 24, 2021

Excellent!!! a really interesting and dynamic learning.

Highly reccommended.

By Pirada C

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Mar 10, 2023

Thank you Coursera help me for understand about Sales and CRM overview.

By Noel T

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Sep 12, 2021

A meaningful and concise introduction into the world of CRM and Salesforce

By Matthew B

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Jul 22, 2022

Excellent course, teaches you the basicsand understanding of Salesforce

By Patrick S

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Jun 22, 2021

Good baseline and review for those who have used the platform previously

By Mun L

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Sep 22, 2023

Good information to start using and understanding a CRM and Salesforce.

By TanyaMarie L

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Mar 30, 2022

The details were easy to understand and instructions easy to follow.

By ola o

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Jul 24, 2022

I have learnt a lot and I am happy to learn more to improve my team

By Honelegn W

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Jul 1, 2022

I have got good knowledge, skills, and experiences in this platform

By JIALI Z

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Jul 1, 2023

Bad experience in validating the first badge, otherwise all good.

By naveen a

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Feb 7, 2023

Thanks for helping me in learning the fundamentals of salesforce.

By Daniel E O

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Feb 22, 2023

Detailed methodic Sales and CRM Overview to support businesses.

By Yvonne C

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Jul 6, 2021

Greate one to learn fundamental concept on Sales process and CRM

By Steve M J

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Mar 28, 2022

Was easy to understand and the pace of the course was good too.

By Nancy R

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Oct 4, 2021

Good overview and format. Easy to navigate and comprehend.

By Italo d S N

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Aug 1, 2021

Excelente curso! Mal posso esperar pelos próximos da série.