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Back to Satisfaction Guaranteed: Develop Customer Loyalty Online

Learner Reviews & Feedback for Satisfaction Guaranteed: Develop Customer Loyalty Online by Google

4.8
stars
2,695 ratings

About the Course

You made it! Satisfaction Guaranteed: Develop Customer Loyalty Online is the seventh and final course in the Google Digital Marketing & E-commerce Certificate. In this course, you’ll explore strategies for building customer loyalty in e-commerce. You’ll also explore specific tools to develop and maintain client relationships. At the end of the course you’ll work through a scenario that demonstrates your ability to deliver a successful e-commerce strategy. Finally, you’ll wrap up the course by building professional development skills. We encourage you to complete courses 1–6 before beginning this course because they provide the foundation necessary to complete the activities at the end of this course. Google employees who currently work in the field will guide you, providing hands-on activities and examples that simulate common digital marketing and e-commerce tasks while showing you some of the best tools and resources used on the job. Learners who complete the seven courses in this program will be prepared to apply for entry-level jobs in digital marketing and e-commerce. No previous experience is necessary. By the end of this course, you will be able to do the following: - Identify common strategies for building customer loyalty in e-commerce - Understand how to successfully manage client relationships and measure satisfaction - Monitor an e-commerce store’s performance - Update an e-commerce store based on data - Complete a portfolio scenario to prepare for job interviews - Find, apply for, and prepare for interviews and jobs - Put together a portfolio and/or resume to present to employers...

Top reviews

LS

Dec 12, 2022

This course is AMAZING! Whether you're a current practitioner or brand new to digital marketing and ecommerce, this case is amazing. You'll learn so much and be able to apply it immediately.

DT

Jul 23, 2023

The coursera is an excellent program designed as 7 courses for learning . I have completed smoothly and gained knowledge about Digital Marketing and E-commerce.

My thanks to Courser a.

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26 - 50 of 505 Reviews for Satisfaction Guaranteed: Develop Customer Loyalty Online

By Andrew C F

•

Jul 16, 2023

I really enjoyed this course and got a lot out of it. One observation is that it is aimed at a younger audience who are at an early career stage. I am 61 and this course has helped me in business as I now can comfortably converse with marketing people, however some of the modules didn't fit into my circumstances.

Overall, it was a challenging and enjoyable experience.

By Caleb A

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Jul 16, 2023

Incredible Course. Even though I already had 7 years experience in digital marketing. I have learnt alot of incredible stuffs from this course. From Email Marketing to Analytics to Creating an E-commerce marketplace and even customer satisifaction. It's an all in one course from zero to hero. kudos to google & coursera. And A big thank you to NITDA as well.

By Justin S

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Apr 18, 2023

I absolutely LOVE! This course! I am so happy that they offer it and it was super informative, fun, and inspiring. Every instructor spoke in a compassionate, motivated, and encouraging way that just instilled more confidence in me. I appreciate the delicacy that was used to craft every video and assignment and for that I am truly grateful.

Thank you,

Google!

By Carlton C

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Oct 30, 2022

I truely enjoyed this course , it was a great way to learn new skills and sharpen skills i havent used in a while . i would recomened to those trying to get into digital marketing/ ecommerce . i would also recommend this course for proffesionals looking to retune ,master thier craft or update skill set. it was an all in one program well worth the entre free.

By Muhammad A

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Dec 24, 2022

Google Digital Marketing and ecommerce Certification is definitely worth it. It’s a great course to follow if you want to break into digital marketing. There are just so many options out there in the digital world. But this specific online course by Google is truly the most efficient way to grow your digital marketing and ecommerce knowledge and skills.

By Rishik N

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Dec 24, 2022

For me, the Google Career Certificate in Digital Marketing and E-Commerce was a fantastic experience. I gained a lot of new skills and tools for online marketing products and services. Each instructor in the course was inspiring and motivational. I would suggest this course to anybody interested in pursuing a career in digital marketing or e-commerce.

By Vishal K

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Nov 10, 2023

All my life I have only attended an exam by mugging up and trying to replicate at exam hall , which does not go well. However this course despite the teachers being miles far away , I could feel their genuine support. The entire topic was as fresh as it could be, but the constant motivation to go ahead takes one miles ahead !Thanks.

By Stefano P

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Aug 27, 2022

I have been really impressed with these courses. Aside from the great advantage of being able to attend them at my own pace and in the places that suit me best, the way they are conducted and the topics covered really allow anyone who is interested to create a base for starting to work and give the tools to build a career

By Sergey M

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Mar 16, 2023

I highly recommend this course on building customer loyalty in e-commerce. The content is well-organized and practical, and the scenarios provided are an excellent way to apply what you've learned. The professional development section is also a great bonus for anyone looking to further their career in e-commerce.

By Rose L

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Aug 2, 2023

I've enjoyed going through this course. It is presented in a way that I was able to review certain topics over again. It also has enough resources to lean on for more detailed information. I highly suggest that each student take the time to look at the extra resources or bookmark them for future reference.

By Claudia S

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Aug 19, 2023

THIS COURSE WAS VERY CHALLENGING BUT VERY REWARDING. I ENJOYED THE FACT THAT I WAS ABLE TO CREATE A PROFESSIONAL PORTFOLIO, UPDATE MY RESUME PROPERLY, WITH MODERN, TRENDY CONTENT AND STYLE. THE PROCESS OF BUILDING CUSTOMER LOYALTY WAS ALSO GREAT, ALL THOSE STRATEGIES WILL BE USED VERY EFFECTIVELY.

By Shradha A

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Nov 20, 2022

I really enjoyed this course. And while I was a consumer who shops in my everyday life, now I get to be the Person who provides the value to the consumers and learning that whole process was phenomenal. I would like to thank my instructor Mike for this wonderful journey Thank You!

By Dawn E

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Jan 27, 2023

Very well presented course in all sections. The instructors were easy to understand and the projects throughout were well thought out, challenging and beneficial. I applaud Google for putting together such a well organized course and look forward to utilizing my new found skills.

By Kethaka S A

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Aug 30, 2023

Great course content and experience about how to develop customer loyalty in eCommerce and how to prepare for jobs and interviews. Also about the instructors Mike and Erica were clear and concise about the content. Love the experience through the course. :)

By Marilou B

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Jul 4, 2023

Very informative. Thank you to all who exerted efforts in making this program. But it would be best if background colors of the instructor is just minimal. Strong and very colorful background draws attention so much so that it distracts learners focus.

By Arslan K

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Mar 4, 2023

This course has very informative content regarding how to land a job in Digital Marketing and E-commerce field. I have learned many things in this course on how to move forward in your life as a Digital Marketing or E-commerce Specialist.

By Rishabh A

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Aug 17, 2023

The course was helpful in gaining knowledge about the currently evolving digital era and E-commerce. It specifically helped in learning about- how to use digital marketing to manage and grow the business using different techniques.

By Ramon C

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Nov 27, 2022

Great Experience. After finishing this course I feel confident to Apply all this new set of skills. It was also very helpful to clarify my career path and the next steps that I need to take in order to fulfill my professional goals

By Namrah K

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Oct 4, 2023

This course is incredibly considerable because the skills your will learn will helps you in your future a lot. The pro tips, the guidelines each and every thing engaged in this course provides a way to polish in your progress.

By Jamal J

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Nov 8, 2022

Thank you Coursera and Google. This course was a very engaging and interesting one.

By completing this course, you will have the skills and tools to start or build your career in the digital marketing and e-commerce field.

By V K

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Aug 2, 2023

Very great course for those who are new to this subject. Clear explanation by the mentors with good practice quizzes & it is a great studying experience at Coursera. Thanks for the faculty & their content.

By Sue S

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Aug 22, 2023

For someone who entry level in interview and creating resume, this course are very helpful for deeper understanding in Marketing roles, customer perceptions and our thoughts to get ready in job interview.

By Bayrem

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Jun 3, 2023

very useful, and structured course thank you for givine me this opportunity it helped me to get more skills, more knowledge, and now i have deeper picture of certains parts of digital marketing

thank you

By Mohammed I

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Apr 4, 2023

It was really wonderful to know and to learn about Digital Marketing. This platform is best for anyone who wants to learn anything from the scratch. Thank you coursera for providing this oppurtunity !!

By Alvaro O

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Mar 21, 2023

Thank you for the fantastic experience in completing this certificate in Digital Marketing and E-commerce. Everything I learned gives me the opportunity to explore these areas in more detail.