Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
Este curso forma parte de Programa especializado: Gestión de conflictos
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Programa especializado: Gestión de conflictosUniversidad de California en IrvineAcerca de este Curso
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Fechas límite flexibles
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100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Curso 1 de 4 en
Aprox. 5 horas para completar
Inglés (English)
Subtítulos: Árabe (Arabic), Francés (French), Portugués (europeo), Griego, Italiano, Vietnamita, Alemán (German), Ruso (Russian), Inglés (English), Español (Spanish), Rumano
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Prueba Coursera para negociosHabilidades que obtendrás
- Assertiveness
- Active Listening
- Communication
- Management
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Curso 1 de 4 en
Aprox. 5 horas para completar
Inglés (English)
Subtítulos: Árabe (Arabic), Francés (French), Portugués (europeo), Griego, Italiano, Vietnamita, Alemán (German), Ruso (Russian), Inglés (English), Español (Spanish), Rumano
¿Podría tu empresa beneficiarse de la capacitación de los empleados en las habilidades más demandadas?
Prueba Coursera para negocios
ofrecido por
Universidad de California en Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Programa - Qué aprenderás en este curso
1 hora para completar
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 hora para completar
1 video (Total 3 minutos), 3 lecturas
1 hora para completar
Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
1 hora para completar
11 videos (Total 39 minutos)
2 horas para completar
Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
2 horas para completar
9 videos (Total 57 minutos)
2 horas para completar
Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
2 horas para completar
10 videos (Total 40 minutos)
Reseñas
- 5 stars63,98 %
- 4 stars24,11 %
- 3 stars7,71 %
- 2 stars2,46 %
- 1 star1,71 %
Principales reseñas sobre TYPES OF CONFLICT
por RH25 de jun. de 2016
Good, to the point. Quick and easy tools to identify the sources and types of conflict and the tools you can use to successfully resolve conflict.
por TC24 de mar. de 2021
This course is giving me insight both at a professional and a personal level; clear concepts and clear explanations.
Happy to have joined in!
Tiziano Calabrese
por AC3 de jul. de 2021
Perfect! The lessons were short and right to the point. The language used was easy to understand. This was a fantastic course, thank you!
por KG9 de ago. de 2021
Great course with plenty of information. The lessons are followed up with interviews of individuals giving real world examples, which demonstrates the courses' relevance.
Acerca de Programa especializado: Gestión de conflictos
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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