Hello, I'm Carolyn Dare, I'll be joining Mike in this MOOC to bring you our experience and the work that we've been doing for the last seven years in the arena of learning transfer. Now, we've been working in that area for about seven years now, and it came about really from a group of like-minded professionals, just feeling a little bit frustrated with the work that we were doing and we just weren't seeing the expected performance results in the organizations we were working with. That came after I had spent about 30 years working in learning and development to large organizations, organizing international events also as a trainer in change management, I had a number of leadership programs all over Europe with banks through to engineering companies, through to aerospace. So a wide range of different organizations. I also worked a lot with the university and business school community. We ran several long-term projects on managing university communities, and what we saw all the time was that although we shifted the individual, and there were some amazing programs where it really was life changing for that individual. Although we shifted the individual, when they went back to the organization, they maybe had a slight impact on their team, that the organizational effectiveness did not change their performance across the organization, even though we had trained hundreds of the leaders, just did not change. And if there was a change within the organization, restructuring, or new CEO, sometimes that could actually lead to the culture becoming more toxic. So, what we were doing was not really sustaining those who had been on the training to somehow have the resilience, I guess, you would call it have the resilience to continue to implement the learning. That coincided with us meeting Professor Ed Holton, kind of by accident, but these things happen in life. And he's been doing a lot of research for about 30 years on what were the barriers and enablers that prevented or enabled people to transfer the learning? So he looked at hundreds and hundreds of factors and narrowed it down to about 16. And then it created a tool around the 16 behaviors. And what it was that organizations and groups needed to do is they were effectively apply the learning in their organization. So, we've been working with a suite of tools. We've now gone a step further from that, and what are you looking at, what are the barriers within the individual as well. But what we like to present to you in this MOOC, is based on the research that's being done by Ed and by others, on what is it that we can do to support individuals, teams and organizations to stop wasting this massive amount of money that's invested in training to actually becoming more effective and sustaining learning within those environments. That's quite a close parallel with change management as well. All of the initiatives that I was involved in and the research clearly shows that 70% of most change initiatives actually failed to ever reach the sort of business result. Now, in learning transfer, our research shows that 10 to 30 percent are only ever applied. So it's very similar statistics. And the research in change initiative shows that is actually a lot of it is down to people. So, it's down to resistance, it's down to people not buying into it, or reverting to previous behaviors. So, in this work, we're hoping to actually make a difference, so that we can change that system to enable and support people, to implement their learning and thus, get to the change that they so desire. Welcome to our MOOC..