Overview of Support Channels

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Destrezas que aprenderás

Information Technology, Customer Service, Ticketing Systems, Service Level Agreements, Technical Support


4.8 (182 calificaciones)

  • 5 stars
    85,16 %
  • 4 stars
    13,73 %
  • 3 stars
    1,09 %


5 de ago. de 2022

The lessons were straight forward, and simple to understand. This course is making it possible to learn the fundementals of IT Support in a fast and reasonable pace.


24 de nov. de 2022

The team did a good job in putting this together.

Thanks for opportunity to learn from you and for advancing my skills.

De la lección

Support Tools, Support Tiers, and Service-Level Agreements

Impartido por:

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    Rav Ahuja

    Global Program Director

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    Amy Norton

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