[MUSIC] Hi, let's continue with the expected results, non-financial objectives and let me now discuss with you basically two types of objectives that are usually common and today, especially becoming very relevant in many marketing plans. There are basically more internet-related objectives. And so, many times we were going to see your marketing plans in the marketing strategy definition that you define internet marketing objectives. So for example, number of visitors in your website, etc. So, what is going to happen here? Well, you need to define for every objective that you define in the marketing strategy, you need to set a metric to measure here as if I'm going to raise that or not. 50,000 visitors in my website, then I need to track it and metric to check it. So, the first one that is usually there is unique visitors to your website. What are the unique visitors? Well, basically, the number of people visiting your website that are actually contain just for one. So basically, that should be analyze when it given period and regardless of how often they visit the website, actually. Another very common measurement is actually click-through rate. Why is click-through rate? Many times called CTR is the ratio of users who click on a specific link to the total number of users who view your page. An email or an advertising campaign. So basically, it's a measurement of the efficiency of the advertising campaign, for example. It is very commonly used to measure the success of an online advertising campaign or for a particular website, or an email campaign. So, that is called a CTR or the click-through rate. And another very interesting ratio that many times comes a measurement or many times comes in the online marketing objectives is the abandonment rate. The abandonment rate is the ratio of the number of random shopping carts to the number of initiated transactions or to the number of completed transactions. So the idea is that if in your website you're selling something, people will go and choose products and put them in the shopping cart. The abandonment rate is actually the number of phone line buyers that actually never finish the buying process. Typically, shopping cart abandon rate for online retailers today varies between 60 and 80%. So, with an average of around 68%. So, that's a ratio that many times you want to control and many times you set objectives related to that. And finally, let me mention something that is also very common today in marketing plans. That is defining social media marketing objectives. For each objective, remember, we need to set a metric. What are typically social media objectives? For example, Facebook, Facebook likes. Remember, Facebook has a tool that is called Facebook Insights that can give you a lot of information about the people actually liking your product or visiting your Facebook page. Another thing, Twitter followers. The number of people following your brand or your product, or service on Twitter. And again, remember, Twitter has something that's called Twitter Analytics that can help you understand better your customer. Google+, the same story. You can track the social media and also you can also figure very well the type of people that is actually following you by checking Google+ Analytics. So just to summarize the non-financial objectives, remember that we're going to talk about brand objectives, awareness, preference, presentation and then we're going to talk about only marketing objectives. You need website visitors, click-through rate, abandon rate and social media metrics, like Facebook like, Twitter, followers or Google+. Once again, remember, not all these should be included in your marketing plan, but some of them could be very relevant. So in that case, you should include it. Thank you very much. [MUSIC]