Customer Journey Maps with IoT Touchpoints in Miro

4.9
estrellas

11 calificaciones

ofrecido por
En este proyecto guiado, tú:
2 hours
Intermedio
No se necesita descarga
Video de pantalla dividida
Inglés (English)
Solo escritorio

By the end of this project, you will be able to create a customer journey map that includes touchpoints from the internet (IoT). When customer journey maps include IoT touchpoints, they enable businesses to understand the holistic customer experience by considering their user experience (UX) and when user interface (UX) design may influence that experience. To identify IoT touchpoints with customer journey maps, you will gain hands-on experience applying design thinking, user interface knowledge, and context from each step of the customer journey in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Habilidades que desarrollarás

  • Customer Relationship Management (CRM)

  • User Experience Design (UXD)

  • Target Customer Personas

  • Customer Journey Mapping

  • User Interface (UI) Design

Aprende paso a paso

En un video que se reproduce en una pantalla dividida con tu área de trabajo, tu instructor te guiará en cada paso:

Cómo funcionan los proyectos guiados

Tu espacio de trabajo es un escritorio virtual directamente en tu navegador, no requiere descarga.

En un video de pantalla dividida, tu instructor te guía paso a paso

Preguntas Frecuentes