Identify UX Opportunities with Service Blueprints in Miro

ofrecido por
En este proyecto guiado, tú:
2 hours
Intermedio
No se necesita descarga
Video de pantalla dividida
Inglés (English)
Solo escritorio

By the end of this project, you will be able to design a service blueprint that serves as a point of shared understanding, informs a smooth service process, and collects quantifiable metrics to identify opportunities for continuous improvements. To identify UX opportunities with a service blueprint visualization, you will gain hands-on experience applying design thinking, user interface knowledge, context from each step of the customer experience, and business intelligence integrations in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Habilidades que desarrollarás

  • Identifying Areas for Continuous Improvement

  • Business Process Management

  • User Experience Design (UXD)

  • User Interface (UI) Design

  • Service Design

Aprende paso a paso

En un video que se reproduce en una pantalla dividida con tu área de trabajo, tu instructor te guiará en cada paso:

Cómo funcionan los proyectos guiados

Tu espacio de trabajo es un escritorio virtual directamente en tu navegador, no requiere descarga.

En un video de pantalla dividida, tu instructor te guía paso a paso

Preguntas Frecuentes